Christine Ma.
Sales/Business Development/Fundraising
Profile
Professional with experience in business development and pharmaceutical sales honing in on educational background to coach, present and meet the needs of multiple end user groups throughout the entire business life cycle.
Listens and understands clients needs using emotional intelligence and a consultative approach to build relationships and ensure customer satisfaction. Experienced in guiding stakeholders through focus on achieving success and fostering long-term growth. Seeking to apply these skills in a customer success role effectively manage client relationships and deliver quality service. Increased customer retention by 7%.
Key Skills & Competencies
Relationship Management: build and maintain relationships with hiring managers, a customer success professional builds strong relationships with customers, ensuring their needs are met and they are satisfied with the product or service.
Consultative Approach: In recruitment, I listen to the needs of hiring managers and guide them through the interview process. Similarly, in customer success actively listened to customers' needs, understand their goals, and guide them through the product adoption process.
Emotional Intelligence: I have the ability to read people and provide what they need is crucial in customer success, where understanding customer emotions and pain points helps you address issues before they escalate.
Coaching Skills: experience in coaching hiring managers is directly applicable to customer success, where I have trained and educated customers on best practices and how to get the most out of the product.
Business Development: business development skills from pharmaceutical sales are valuable in customer success, where you often need to identify growth opportunities within existing accounts, upsell, and ensure customer retention.
Problem-Solving: Just as I have navigated challenges in the recruitment process, in customer success, I would troubleshoot customer issues, find solutions, and ensure a smooth experience.
Professional Experience
Advanced Recruiting Partners, Raleigh, NC 11yrs
Sales/Business Development
Establish relationships with hiring companies/clients.
Conduct detailed client needs analysis to identify core competencies for open positions.
Used job boards and existing database to locate qualified candidates.
Interview candidates to ensure their qualifications for available positions.
Consistently meet the needs and goals of employers and job candidates, resulting in long-term trust and loyalty and a steady pipeline of revenue growth.
Eli Lilly Pharmaceuticals, Indianapolis, IN 2yrs
Pharmaceutical Sales Account Manager
Assumed complete ownership and accountability for revenue growth ranking as a top producer.
Awarded growth opportunity within 6 months resulting in expanded territory.
Surpassed sales goal yielding an incentive trip.
Built a sales pipeline, successfully cold-calling on medical professionals resulting in net-new prospects.
Wyeth Pharmaceuticals, Pfizer, Fairfield CT 1yr
Pharmaceutical Sales Representative
Developed expertise in delivering critical information succinctly to time-pressed healthcare professionals, after passing rigorous product test for each drug.
Consistently pursued continuous improvement initiatives.
Used client feedback as a baseline for service excellence.
Used product knowledge to contribute to improved patient outcomes.
Nichols Elementary School, Stratford, CT
Teacher, Grade 4
Taught a class of 25+students presenting materials with diverse levels of educational achievement.
Engaging audience leveraging multi media.
Meet needs of multiple user groups.
Conduct frequent workshops in Literacy.
Community Experience
The Academy of Our Lady of Mercy, Lauralton Hall.
Spring Gala Sponsorship Chair 2yrs
Fundraising , soliciting donors, yielding $100,000 profit year 1.
Instrumental in enhancing educational experience by modernizing technology, increasing enrollment by 30% and parent satisfaction.
St. Thomas Aquinas School, Fairfield CT 4yrs
Advisory Board Member
Instrumental in enhancing educational experience by modernizing science and math programs.
Fundraising Committee Co-Chair
Drove double-digit increase in funds raised for largest annual fundraiser.
Education
Master of Arts in Elementary Education, Sacred Heart University, Fairfield CT
Bachelor of Arts, Business Administration, Quinnipiac University, Hamden CT
Other Experience/Awards/Publications