Ashley E.
Versatile Operations Manager
Profile
A versatile and results-driven professional with 6+ years of operations management experience in the mobile food service industry, complemented by diverse experience in customer service, team leadership, and operations. Expertise in strategic planning, process improvement, revenue generation, and team leadership. Proven ability to conceptualize market-driven products, drive sales growth, and optimize operations for efficiency. Skilled in customer service, inventory management, marketing, and employee relations.
Key Skills & Competencies
Strategic Planning: Developing and executing innovative marketing strategies.
Product Development: Conceptualizing and designing new products.
Business Development: Cultivating strong client relationships to drive business growth.
Process Improvement: Streamlining processes to enhance productivity and reduce costs.
Recruitment & Onboarding: Recruiting and onboarding skilled employees.
Inventory Management: Implementing effective inventory control systems.
Logistics & Operations Management: Overseeing the setup, breakdown, and transportation of food concession units.
Heavy Equipment Operation: Safely operating large trucks for logistical needs.
Financial Record-keeping: Providing administrative support including financial record-keeping.
Marketing (General): Developing and executing marketing campaigns.
Social Media Marketing: Utilizing social media for product promotion.
Leadership: Motivating and mentoring team members to achieve operational goals.
Communication (Written & Verbal): Evidenced by developing strategies, client relationships, and administrative support (correspondence).
Interpersonal Skills: Cultivating strong client relationships and leading teams.
Organizational Skills: Managing diverse responsibilities including strategic initiatives, operations, and administration.
Problem-Solving: Ability to streamline processes and address operational challenges.
Initiative: Developing and executing innovative strategies and proactively designing new products.
Adaptability: Managing various aspects of the business, from strategic to field operations.
Time Management: Successfully managing multiple responsibilities within a dynamic environment.
Mentoring: Guiding and developing team members.
Professional Experience
JMB Concessions LLC, Versatile Operations Manager, East Granby, CT, 3-7 years
* Spearheaded the development and execution of innovative marketing strategies and social media campaigns, resulting in a 380% increase in customer engagement on Instagram.
* Conceptualized market-driven products that fueled consistent annual sales growth of 25% or more across multiple concession stands, with key locations exceeding 100% revenue increases each year.
* Implemented inventory control systems to minimize raw material waste through optimized stock rotation and expiration date management, while also reducing finished product waste by strategically managing production and sales to meet demand.
* Built a high-performing team aligned with the new company culture through strategic recruitment and onboarding, while also cultivating strong employee relationships that reduced turnover by 60%.
* Enhanced team performance by streamlining operational processes to increase productivity and motivating team members through mentoring, consistently achieving operational goals.
* Oversaw all aspects of field operations, including the efficient setup, breakdown, and safe transportation of food concession units for numerous events annually.
* Safely operated large trucks for logistical needs, ensuring timely and secure transport of equipment and supplies.
* Managed administrative functions, including scheduling, correspondence, and financial record-keeping, ensuring accurate and organized operations.
Community Experience
CRT Meal on Wheels - Enfield, CT
Bloomfield Fire Department “Buns and Hoses” Fundraising Event
Education
Bachelor of Science in Business Management
Concentration in Entrepreneurship
Accounting Background
Other Experience/Awards/Publications
National Restaurant Association - ServSafe Manager