BUDAZIG LTD, REMOTE, 8 years
BUSINESS SUPPORT COORDINATOR
• Supported a broad range of daily operations at the family-owned professional education events business, contributing directly to its continued success. This experience has led to significant personal and professional growth.
• Coordinated all aspects of local and international training sessions and conferences for professionals and leaders in the education sector.
• Developed and implemented procedures and strategies to streamline operations, providing a superior experience and exceptional value for clients.
• Played a key role in business expansion, achieving a remarkable 30% annual growth rate by enhancing program offerings.
• Established and maintained strong partnerships with over 100 business partners, aligning objectives and fostering a culture of collaboration and continuous improvement to achieve results.
• Reviewed, assessed, and optimized current processes, leading to increased efficiency, reduced workloads, and improved service delivery while maintaining high-quality standards.

BNY MELLON, NEW YORK, NY, 1.5 years
SENIOR ASSOCIATE, CORPORATE TRUST ANALYTICS
• Reviewed, analyzed, and processed multi-billion-dollar agency and non-agency Asset-Backed (ABS) and Mortgage-Backed Security (MBS) deals, ensuring full accuracy of all data.
• Troubleshot, investigated, and resolved issues identified during analysis and processing.
• Designed 80+ customized models, reports, and user tools in accordance with legal documents and client specifications, resulting in seamless deal processing and increased customer satisfaction.
• Drove operational excellence by proactively developing and integrating system enhancements in partnership with Moody’s, ultimately decreasing processing time by 20%.
• Liaised with customer service teams and external partners to meet deliverable deadlines and address critical investor inquiries and concerns.

IRON MOUNTAIN, BUDAPEST, HU, 1 year
REPORTING & BUSINESS ANALYST, EMEA
• Introduced reporting capabilities that enabled Senior Management of Iron Mountain Europe to maximize customer service, marketing, and sales team performance.
• Devised methods for improving performance reporting, resulting in a 50% reduction in the overall turnaround time for reports and dashboards.
• Compiled and analyzed data to identify trends, issues, and areas for improvement and translated results into actionable insights.
• Performed user onboarding tasks through Salesforce.com and streamlined account processes, realizing a 25% boost in user satisfaction.
• Served as a key member of the project management team that implemented valuable system enhancements and launched Salesforce.com in three new markets, increasing the user base by 15%.

PREVIOUS EXPERIENCE
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