Consultant - Strategy Team
UrbanPiper, Hyderabad, India | <1 yr
o GTM for the USA Market - Modelling Market Entry & Prioritization Mechanism.
o Competitor Market Share for Different markets - USA, UK, Latin America, Australia, Canada, India.
o Cohort Generation for agents to call in different markets and build dashboards to track performance.

Program Manager - Analytics
Livspace , Bengaluru, India | 2 yrs
o Understand the requirements and functionality of various applications from specifications.
o Revamp of the entire cost and selling pricing structure of the company which led to huge improvements to the overall customer experience and led to positive impact.
o Improved vendor trust with organization by working on Standardized Vendor Costing – Ares Engine Project and had savings of 3 business days and utilization of 2 resources every month for vendor pricing reconciliation in calculating credit note.
o Turned out a major project of price revision of the entire catalog worth $x. Introduced price anchoring methodology to the existing pricing and increased Gross Margin by 4% for that month.
o Built automated price quotation calculators and wrote scripts to instantly generate pdf reports and sent to their email for better Customer experience thereby reducing designers waiting time from 1 week to less than 2 working days.
o Implemented a real time engine for Discount coupons – to ensure quick turnaround around for coupons creation – Improved average TAT to 5 mins – 24/7 .
o Automated promotion engine processes (for store credits) to ensure customer satisfaction – Created SOPs and Dashboards for analyzing data.
o Ensured TAT to 1 business working day, Improved sales conversion by 2% by reducing churn rate.
o Reduced errors in store credit coupon creation and ensured prevention of loss to the company.
o In case the customer withdraws the projects – refund of 100% amount to customer along with cancellation of store credit vouchers.
o Ensuring that canceled projects are not eligible for store credits coupons.
o Reduced Canvas Project tagging errors and system data errors significantly through cleanup across multiple systems and driving SOPs.
o Created Dashboards for analyzing pre sales data– incoming leads and conversions.
o Driving the growth of the team through constant support for onboarding, structured training, and constant mentoring the data analysts.
o Uncovering trends in project leads data and providing insightful data visualizations to enable decision making.
**Managed a team of Data Analysts** who developed and maintained dashboards related to category, catalog, sales team growth– SQL, Google sheets, App Scripting, and Quick sight, Data Studio.
o Team tracked and analyzed key operational metrics to deeply understand the new launch products and help determine where to focus optimization efforts.

Senior Program Specialist
Uber Research and Development , Hyderabad - India | 2 yrs
As a key member of the Outbound Consulting Team for Restaurant Operations developed multiple dashboards to actively collaborate with global cross-functional teams including Public Policy, Legal, Community Operations to drive key performance metrics, and to be able to initiate, support and secure on-time project completion which deals with quality and service improvements.
o Handled a 20+ member team - who consulted with Uber Partners on products and provided feedback and recommendations when necessary and further help them to take up bigger opportunities.
o Utilized strategic tools, systems, and data and helped the team to analyze trends and deliver insights to Uber partners.
o Investigated reported escalations, communicated analysis for Partner inquiries to internal stakeholders and used it to build the solutions at scale and responded back to sensitive partner’s inquiries.
o Collaborated with analysts to automate Communication-Suite to populate the emails and messages complimenting the consultations with restaurant partners resulting in contact rate up by 10%.
o Initiated and developed a scorecard calculator project at Uber by calibrating the Individual scores against quarterly metrics - effective in gauging the Employee performance and improved their performance by 25%.
o Experience working with offshore and onshore teams.
o Prepare Weekly & Monthly Business Review (WBR & MBR) reports and present to the top hierarchy.
o Query the menu details and troubleshooting it in case of issues – such as zero pricing, mismatch images, out of stock concerns and raise Jira tickets to the technical team.
o Led a team of 4+ agents who worked on process improvement projects such as Menu audits to enhance customer satisfaction by 2 points out of 10 by marking the defects with certain sigma scores to improve the quality of the menu.
o Created worksheets & dashboards of various applications related to uber eats business.

Member Technical
ADP , Hyderabad - India | 2 yrs
Created new Structured Query Reporting Programs (using SQL, SQR) as per the functional specification document, Instrumental in several SQR fine tuning cases; reduced the run time by 30%.
o Developed the technical design requirements document in coordination with on-site Business Analysts.
o Ensured the quality conformed to the accepted standards in several client-escalated customizations.
o Performed peer-review for the team of 11 members to ensure no escalations.
o Earned the title Rookie of the Month (May) for working on a complex payroll Pass thru interface. **Recognized by Senior Manager and Business HR for exceptional work and commitment.**

Software Engineer
Open Text , Hyderabad - India | 6 mos
Developed dynamic and interactive web pages to existing products that ensured User experience using HTMl, CSS, Java, Javascript, SQL.
o Fixed bugs from existing OTMM website and implemented enhancements that improved web functionality and speed of OTMM (Open Text Media Management) product which is a leading enterprise digital asset management solution.