Staci E.M.
Sales & Customer Service Professional
Profile
Adaptable Sales and Customer Service Professional with experience in entertainment, real estate, and education. Strong ability to understand complex needs, leverage effective communication and problem solving to ensure customer satisfaction. Thrive in a fast-paced environment and known for my empathetic approach. Seeking to leverage skills in a customer success or customer service capacity in a new industry.
Key Skills & Competencies
- Strong written and verbal communication skills
- Interpersonal skills; a "connector", known for ability to make a connection with people
- Training, education, and customer service
- Planning, problem solving, and audience management
Professional Experience
ERA SARGIS-HART-BREEN Real Estate, West Hartford, CT, • <1 year
-Sales Associate
• Honed sales, negotiation and contract skills
• Leveraged strong listening skills to execute research and home showings meeting customers objectives and specific needs
• Navigated IT systems such as MLS and customer databases to execute role
Lost Acres Vineyard, Granby, CT • 9 years (concurrent)
- Customer Service Representative
• Provided Guest Services and general sales support
• Maintained customer satisfaction with forward-thinking strategies addressing customer inquiries
• Fielded customer questions regarding available merchandise, sales, current prices and company
• Offered advice and assistance to customers, paying attention to special needs, wants or concerns
• Leveraged sales expertise to promote products and capitalized on upsell opportunities
• Exhibited high energy and professionalism when dealing with clients and staff
Avon Public Schools, Thompson Brook School, Avon, CT • 1.5 years
- Paraprofessional
• Prepared instructional setting
• Tailored lesson plans for students with emotional and cognitive disabilities.
• Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and
cooperation
• Reported on student progress, behavior and social skills to customers
Ski Sundown - Customer Service Representative, New Hartford, CT • 3 years (Seasonal)
- Customer Service Representative
• Provided primary customer support to internal and external customers
• Cultivated customer loyalty, promoted repeat business and improved sales
• Responded to customer requests offering advice for products, thoroughly explaining technical details
• Delivered superior phone service, answered customer calls promptly to avoid on-hold wait times
• Provided information regarding charge accounts and loyalty programs
East Granby Public Schools, R. Dudley Seymour School, East Granby, CT • 9 years (concurrent)
- Reading Intervention Teacher | Certified Teacher
• Assessed and documented student progress with established goals
• Collaborated with teachers to assess needs, set objectives, and discuss strategies
• Assessed and reported progress against objectives
• Developed interventions for students currently struggling
• Used diverse approaches in teaching, technology and behavior modification
• Gathered, organized, and analyzed data reporting on key progress
• Enhanced knowledge by attending training and adopting new technologies
• Communicated and promoted positive attitude with customers
Other roles at Town of Canton, Town of Avon, CREC School System. Ethel Walker School
Community Experience
Town of Canton, Member of the PTO and Room Parent, volunteer.
Canton Youth Soccer Association - Soccer Coach, volunteer.
Education
Bachelor of Arts, University of Montana
Master's in Education, Saint Joseph College
License: Real Estate, State of Connecticut
Certificate(s): Interior Design and Home Staging
Other Experience/Awards/Publications