Business Owner/ General Manager: Consignment Retail, South Hadley & Granby, MA, 11+ Years
Directly manage all aspects of sales, customer experience, marketing, inventory control, social media content, supplier relationships, and financial accounting functions for the successful retail business.
• Grew social media followers by 300% in 2 years by creating engaging online content.
• Designed and used an automated selling and inventory control system in Excel macros.
• Leveraged all available Square For Retail technology integration solutions including building customer and consignor email contact lists and social media links.

Quality Assurance Manager, Overhaul Support Services, A TIGHITCO Company, East Granby, CT, 3+ Years
FAA Part 145, EASA-certified repair station for commercial and military helicopter components.
• Successfully passed all ISO, NADCAP NDT, FAA and customer audits.
• Developed a supplier certification program implemented across all TIGHITCO divisions.
• Successfully achieved expanded repair station ratings for NDT from the FAA PMI resulting in 15% increased sales from commercial customers needing NDT testing.
• Leveraged the ERP/SAP financial system as the onsite expert to develop SQL and Crystal reporting of KPI measures to increase throughput, decrease costs, and measure the impacts of training and kaizen projects.
• Collaborated with subject matter experts to translate technical documentation into employee training materials, procedures, and instructions.

Quality Assurance Manager, CT Tymetrix, a Wolters Kluwer Company, Hartford, CT, Remote, 4 Years
Provider of web-based invoicing, document management, and reporting solutions.
• Implemented HP Quality Center Testing application to automate, standardize, streamline, and connect all remote global and domestic testing operations.
• Utilized CMMI, Agile, and Scrum methodologies with developers to achieve real-time testing results and bug resolution.
• Created Business Requirements Documents with subject matter experts to refine and develop user-facing and internal instructions, guides, and test cases.

Quality Assurance Manager, Jacobs Vehicle Systems, Danaher Corp. Automotive Division, Bloomfield, CT, 13 Years
The industry leader in developing and manufacturing commercial vehicle engine braking systems.
Managed a team of Quality Assurance Engineers and Technicians towards the achievement of quality, continuous improvement, operational profit, and product development goals.
• Authored, implemented, and maintained the Quality Management, Supplier Quality Management, and Manufacturing Systems documentation to ISO/TS 16949 Automotive Standard and ISO 14001 • • • • • Environmental certification requirements.
• Successfully led all internal and third-party audits.

Adjunct Instructor, Western New England University, Springfield, MA 3 years
• Taught undergraduate courses in Statistics and Operations Management.