Business Process Optimization Lead, Cargill, Wayzata, MN 9 years, current
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Initiated timely response to emails, voicemails and written correspondence.
• Coordinated with varying business areas across organizational levels to determine process ownership and develop standardized documentation of corporate actions, policies and procedures.
• Identified, developed and implemented necessary process improvements for key initiatives.
• Analyzed and assessed functional and organizational activities.
• Collaborated with upper management to drive strategy and implement new processes.

Business Relationship Manager (BRM) Generalist, Cargill, Wayzata, MN, 2 years
• Managed highly complex EMEA IT Project Portfolio and saved $800K by reducing the amount of projects (218 to 42) in the IT portfolio
• Expedited invoice payments to $42,624,460 unpaid invoices due to customer EDI/ ERP/ or Master data setups
• Saved the enterprise $30K+ by downgrading Microsoft Tiers in use
• Built rapport and fostered relationships to obtain results through influence and collaboration in multiple regions and businesses
• Translated language and terminology
• Managed E2E processes
• Ensured caliber of solutions and quick delivery of intake, Deliverables, milestones, and execution of IT portfolios for five businesses
• Proactively collaborated with the business to gather requirements, define scope, document current and future state processes
• Analyzed and found solutions to business needs and problems
• Coached the business to create project charters and business case values
• Liaison by escalating tickets for end users to network of people in IT
• Challenged IT to break down silos provide updates/find the right solution
• Navigated ambiguity to identify opportunities for continuous improvement across process data and technology
• Proven people and thought leadership experience and ability to execute through others
• Thrived in an autonomous working environment

Lead, Global Work Stream, 6 months
• Created a solution design across processes, work streams, and multiple regions to execute the move of end users' unstructured data
• Developed and managed a communication strategy to senior leadership and key stakeholders
• Lead and managed complex last-minute changes in direction throughout the project
• Escalated major roadblocks to a larger project team
• Used strong work ethic, desire to learn, and resilience to drive the project to completion

Resource Coordinator, Regions Hospital, 1 year
• Mastered and grasped new concepts of ultrasound and radiology quickly and efficiently
• Translated and transcribed details of doctors' orders with the highest degree of accuracy
• Managed and directed the workflow of the ultrasound department
• Established and maintained working relationships in a fast-paced healthcare setting with patients, families and healthcare personnel
• Worked independently to organize and prioritize urgent medical scans and procedures

Customer Service Representative, Health Partners, 1.5 years
• Multitasked making appointments, providing directions, answering questions about the clinic, transferring calls in a fast-paced customer driven environment
• Active listened, independently answered patients questions, solved problems and provided empathetic customer service

Private Tutor, 4 years (concurrent)
• Built and sustained genuine relationships with the students and family members
• Tutored students individually to improve their verbal, and written English
• Developed students' academic confidence and self sufficiency

English Teacher, Eton, China, 5 years
• Created all curriculums, coursework, and materials needed
• Executed engaging creative lessons
• Planned and constructed classroom layout and design
• Monitored, Evaluated, and recorded all students' progress and wor