LINCOLN FINANCIAL GROUP, DOVER, NH
BUSINESS ANALYST/ EDI SPECIALIST (4 yrs)
Onboarded customer electronic employee eligibility files for Short Term Disability, Long Term Disability, Statutory and FMLA benefits as part of the Electronic Data Interface (EDI) Onboarding team.
● Conducted file review calls to review contract requirements documented in file layout with customers and trading partners during installation and change meetings.
● Worked closely with Account Managers and Installation Enrollment Managers to vet changes and clearly communicate requests.
● Set up Sterling Gateway Secure File Transfer Protocol connections for incoming files in collaboration with IT.
● Completed Quality Checks on all files and with customer/trading partner to address items and advise claims of anomalies not able to be rectified.
● Consistently achieved Outstanding EDI survey results with all internal customer on scale of 1-5. Results: All 12+ installs earned a 5=Outstanding, in the last 6 months.
● Trained National Account Executives.

LIBERTY MUTUAL INSURANCE COMPANY, PORTSMOUTH/DOVER, NH
SR. BUSINESS SYSTEMS ANALYST - DISTRIBUTION /PRODUCT SYSTEMS (10.5 yrs)
● Member of an Agile team in Strategic Partnership Group – attended daily SCRUM and ceremonies
● Accelerated new partnerships to market, drove expenses down by automation of key onboarding processes by working on a Partners on the Shelf concept.
● Improved cycle times for key processes and assisted in reaching new business goals with the implementation of promotions and rewards programs for large clients – implemented the United Airlines Loyalty Reward Promotion for both automobile and property policies.
● Gathered and vetted requirements with sponsors and IT for Rating, Underwriting, Statistical and Publishing changes. Updated business requirements.
● Facilitated meetings (sponsor, defect, IT project team, training, UAT); lead on process improvement team-reviewing employee suggestions for possible implementation.
● Created test plans using manual and automated tests for validating front end, functional screen flows for many large product projects.
● Data analysis via Hyperion, Brio Query, SAS EG and DB Visualizer application – SQL.
● Gatekeeper of Test and Production Ratabase by creating and maintaining rating tables and formulas by state, rating program and line of business for many high priority product implementations such as Omega Auto, Gears Motorcycles, Homeowner Landlord and Earthquake Catastrophe Management.
● SME in many platforms. Primary go to resource for Product Management when working on state market conduct exams (MCE) and general questions.
● Implemented the countrywide large projects of Homeowner Landlord, Gears Motorcycle, Catastrophe Management initiatives specific to Earthquake, Save Quote IT logic, rewrite for GetAutomobileRate (GAR) and Consultative Quote (CQ).
● Coordinated and completed Root Cause Elimination project. Identified a defect in VA Property dating back to 2008 where customers should have received credit and did not due to a system issue during a territory redefinition. Brought to complete resolution providing more than $60K credit.

BUSINESS SYSTEMS ANALYST II - UNDERWRITING SYSTEMS (6 yrs)
● Provided Senior Management with detailed analysis, documentation, and suggestions for improvements after leading a special project analyzing our claims system and the data that was communicated to the outside vendor.
● Led Claims, Loss Data Warehouse, Regulatory Reporting, and internal systems teams implementing improvements recommended.
● Analyzed and implemented changes to the Auto and Property Knowledge Base systems, which automated Underwriting decisions; Used SATT/SOAP UI for testing of Underwriting changes.
● Mentored others in Home Office, Ratabase, Publishing, Statistical and Billing teams.

ASSOCIATE BUSINESS ANALYST – SUPPORT OPERATIONS (2 yrs 8 mos)
● Developed the yacht line of business for all regions including initial rating, publishing, statistical and financial specifications for the creation of the RIS manual policy automated system.
● Performed auto/property state reviews and production maintenance on RIS system including creation and testing of rating, publishing, statistical and financial specification changes.
● Communicated daily with regional and vendor contacts, analyzed auto and property problem reports, and implemented changes to base system.

SR CONTRACT ANALYST/CONTRACT ANALYST - GROUP MARKETS (1.5 yrs)
● Created compliant provisions and benefit explanations for large installations.
● Created and revisited Group Life and Disability contracts and booklets for customers.
● Worked closely with underwriting, sales and consultants.

ENVIRONMENTAL CLAIMS TECHNICIAN (1 yr)
● Worked with Defense attorneys and Environmental Claims Specialists on asbestos litigation.
● Tracked all on-going court cases and plaintiff’s medical records.

PRIOR ROLES
LEAD RATER/RATER II/RATER I - NE PRODUCTION
CLERK - NE PRODUCTION