CARE COORDINATOR & PATIENT HEALTH NAVIGATOR, Cinq Care, New York, NY | 1.5 years
· Managed and trained a team of care coordinators, enhancing resource support and patient care efficiency.
· Evaluated health assessments and developed care plans for over 43 patients, ensuring personalized and effective care.
· Conducted outreach to patients unresponsive to emails, calls, or letters, improving patient engagement and follow-up.
· Completed applications for social security disability, food stamps, cash assistance, and other public health needs, supporting patients' social welfare.
· Provided health education and medical knowledge to patients, promoting health awareness.
· Maintained patient records and managed the scheduling of appointments, ensuring efficient clinic operations and patient satisfaction.
· Assisted healthcare providers with patient assessments, taking vital signs, and preparing patients for examinations, enhancing clinical workflow.
· Ensured compliance with HIPAA regulations, maintaining patient confidentiality and data security.
· Advocated for clients' social and medical needs, ensuring they received the necessary resources.
· Developed and managed social media campaigns on Facebook and Twitter to promote Cinq Care, increasing community awareness and engagement.
· Scheduled transportation for clients, ensuring they had reliable access to medical appointments and services.
· Handled patient communications, addressed medical concerns and provided information, enhancing patient satisfaction.
· Designed patient support and education campaigns, improving patient knowledge and engagement.
· Conducted medical care management, overseeing patient treatment plans and progress.
· Coordinated health education initiatives, tailoring programs to meet diverse patient needs.
· Maintained high standards in medical coding compliance, ensuring accurate and efficient patient records.

OUTREACH MANAGER & NAVIGATION SPECIALIST, VAX4ALL, New York, NY | 1 year
· Organized outreach programs and distributed information pamphlets to targeted areas, enhancing public awareness and engagement.
· Executed detailed Q&A sessions with patients, providing evidence-based information on vaccines and COVID-19, improving patient understanding and compliance.
· Performed safety meetings for outreach tours, instructing teams on proper procedures and protocols and ensuring adherence to safety standards.
· Assisted the Key2NYC group in advising businesses and customers on health safety measures, vaccine information, and COVID-19 protocols.
· Managed a team responsible for cataloguing businesses that received information distribution and outreach services, ensuring accurate records and follow-up.
· Developed processes to streamline patient management and outreach activities, improving operational efficiency and patient care.
· Handled customer queries and patient management, resolving issues and providing comprehensive support and information.
· Conducted medical assistant duties, including patient assessments, health education, and administrative tasks, supporting healthcare delivery.
· Coordinated outreach services to high-need areas, improving community access to healthcare information and resources.
· Increased COVID vaccination rates in target populations by 90% as an outreach captain responsible for educating the public using communication skills, adaptability, and team building.

LEAD HOME HEALTH AIDE AND PRIVATE PAID DISABILITY WORKER, VAX4ALL, New York, NY | 5 years
· Provided comprehensive personal and medical care for clients with advanced medical conditions, including cancer, HIV, COPD, and Multiple Sclerosis, ensuring medication administration and care.
· Developed individualized care plans and meal preparations tailored to clients' medical needs, promoting healthy living and dietary compliance.
· Educated clients on healthcare practices, offering emotional support and advocating for their medical and social needs, enhancing their overall well-being.
· Coordinated transportation for clients to medical appointments, shopping, and other essential activities, ensuring their mobility and access to necessary services.
· Trained new hires and attended ongoing training sessions, maintaining high standards of care and staying updated on best practices and healthcare regulations.