Traumatic Stress Institute of Klingberg Family Centers, New Britain, CT
20-program human service agency working to build healing relationships that empower children and families. The Traumatic Stress Institute (TSI) is a department of Klingberg. Its mission is trauma-informed system change delivered through consultation, training, and program evaluation.

Marketing Coordinator 3 years

• Build and advertise up to 25 B2B and marketing events per year, serving over 85 client agencies. Additional support for unlisted events geared toward new client initial implementation training.
• Manage content creation, updates, and redesign of TSI website. Liaise with web developer as needed for troubleshooting.
• Build HubSpot CRM infrastructure for annual slate of events, including attendance tracking and enhancement of service coordination for client agency implementation lifecycle. Source provider and collaboration on initial system implementation.
• Create an in-depth update of Risking Connection, our centerpiece curriculum. Rebrand of materials and modernization of visual content to align with TSI's current thinking regarding anti-racism and trauma-informed care. Collaborate with cross-functional team.
• Run bi-weekly marketing meetings with leadership, planning and implementing campaigns and assessing progress toward goal achievement.
• Create monthly newsletter to the RC community and drive blog content creation. Skilled editor with an eye for optimizing complex content for online consumption.
• Procure a continuing education credit provider and set up system for applications, automate submissions and attendance certificates.
• Source an interpretation service for clients with ADA considerations.
• Establish sales operations for the publication of therapy-focused books, transitioning from prior publisher to new service.

Administrative Assistant 5 years

• Coordinate and advertise in-person and online training events, making process improvements regarding communication and training preparation for client agencies.
• Improve production of training materials, establishing a reliable printing partnership to ensure timely delivery and professional quality of materials for client events.
• Lead finance tracking improvements, manage complex payment orders, migration to Stripe for better invoice management, enhance transaction accuracy for international clients.
• Quarterly audit of client records, identifying discrepancies and implementing corrective actions to ensure accuracy.
• Make additional process improvements by sourcing new platforms.
• Streamline creation and delivery of training certificates through task automation.